Products must be in resalable condition to be accepted for return, including tags attached and or box(es) with product repacked. Camping and hiking gear are considered personal items, like clothes and bedding. So, used products are not returnable for reasons including cleanliness and hygiene.
TETON can only accept returns that have been purchased through our own site. Returns purchased on other sites or at other locations need to be returned to the retailer (Amazon, Amazon Canada, Moosejaw, Sportsman’s Warehouse, or Walmart). Please follow the specific retailer’s returns procedure that you purchased your product from.
When processing and accepting a return at TETON Sports, the following policy will apply.
1. In most cases, TETON Sports will send a pre-paid shipping label to the customer. For bulk orders and/or large products, a shipping fee may apply.
2. If a product is returned within 30 days of the original purchase, the customer may be charged a 20% restocking fee. Products are returned for different reasons. Depending on the size of the product or the nature of the return, TETON may charge a restocking fee at our discretion.
3. If a product is returned within 60-90 days, the customer will automatically be charged a 20% restocking fee.
4. If a product is returned after 90 days, we will not accept the product or process a refund at all.