Products must be in resalable condition to be accepted for return, including tags attached and or box(es) with product repacked. Camping and hiking gear are considered personal items, like clothes and bedding. So, used products are not returnable for reasons including cleanliness and hygiene.
TETON can only accept returns that have been purchased through our own site. Returns purchased on other sites or at other locations need to be returned to the retailer (Amazon, Amazon Canada, Moosejaw, Sportsman’s Warehouse, or Walmart). Please follow the specific retailer’s returns procedure that you purchased your product from.
When processing and accepting a return at TETON Sports, the following policy will apply.
PLEASE NOTE: All sales on closeout items are final and no refunds or returns will be accepted on closeout items. TETON Sports does not accept returns or process refunds on any individual part or closeout item purchased.
1. In most cases, TETON Sports will send a pre-paid shipping label to the customer. For bulk orders and/or large products, a shipping fee may apply.
2. If a product is returned within 0-60 days of the original purchase, the customer will be charged a 20% restocking fee.
3. TETON Sports will not refund the cost of the original shipping fee paid when the product was ordered and shipped.
4. If a product is returned after 60 days, we will not accept the product or process a refund at all.